Customer Testimonials

⭐⭐⭐⭐ Big shoutout to Ashur for helping me purchase my 2024 Grand Cherokee! Professional, friendly, and super easy to work with. I couldn't be happier with my new ride and the service I received.

Cyrus, Bill, and Warren saved the day for me! I had a screw in my tire and reached out to my sales contact, Cyrus, for help. He got me into the service schedule immediately and made sure my schedule was not affected. He is a true gem at Patrick Auto. I will be a client of his for life. He is always available to chat with clients, he is extremely reliable and knowledgeable, he understands his clients needs/respects their time, and he always comes with a solution! Upon arrival to the service area, I met Bill in the service ... Read More

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Google - Jul 14, 2026

Cyrus, Bill, and Warren saved the day for me! I had a screw in my tire and reached out to my sales contact, Cyrus, for help. He got me into the service schedule immediately and made sure my schedule was not affected. He is a true gem at Patrick Auto. I will be a client of his for life. He is always available to chat with clients, he is extremely reliable and knowledgeable, he understands his clients needs/respects their time, and he always comes with a solution! Upon arrival to the service area, I met Bill in the service team who immediately jumped in to help me out and ensure my tire was fixed properly. He knew I drove a long way from the city to ensure my car was fixed properly. He walked me through what needed to be done and immediately grabbed a tech to make sure the tire could be serviced that day. Warren is the unsung hero who patched my tire and made sure there were no issues with any of my tires. His expertise on solving the solution made this fix a seamless process. The team at Patrick Jaguar and Land Rover is amazing! This is the reason I will only buy and service my cars here. I am a Patrick Jaguar Land Rover customer for life!!

Everything was great! Thank you

I had one of the most frustrating car-buying experiences I've ever had with this dealership. I went in, test drove the vehicle, made an offer, and was told that they couldn't accept a deposit because it was a used car. Fair enough. When I followed up on Monday, I was told my offer had been declined and that the car had already been sold. The very next day, a different salesperson from the dealership contacted me asking if I was still interested in the exact same car. I said yes and asked if it was still available. After ... Read More

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DealerRater - Jun 26, 2026

I had one of the most frustrating car-buying experiences I've ever had with this dealership. I went in, test drove the vehicle, made an offer, and was told that they couldn't accept a deposit because it was a used car. Fair enough. When I followed up on Monday, I was told my offer had been declined and that the car had already been sold. The very next day, a different salesperson from the dealership contacted me asking if I was still interested in the exact same car. I said yes and asked if it was still available. After speaking with the original salesperson, they came back and said they believed it was sold. At that point, the story didn't add up. I had my fiancé call the dealership to inquire about the vehicle without mentioning me. She was immediately told the car was available and was even able to schedule an appointment to see it. I contacted the General Manager to ask why I was repeatedly being told the car was sold while another salesperson was actively offering it to my fiancé. His explanation was that another couple had purchased the vehicle but then decided to buy a different one, and there was simply a lag in communication between departments. It's difficult to understand how a vehicle can be sold, then become available again two days later, especially when different employees are giving completely different answers. We then revisited my original offer, and the GM declined it. Two days later, the dealership called me back saying they had accepted my offer and asked me to come in the following day to complete the purchase. I agreed. Then, just minutes later, they texted again to tell me the car had been sold—again. Throughout this entire process, I was repeatedly told the vehicle was sold, then available, then sold again. Whether this was incompetence or a deceptive sales tactic, it completely destroyed my trust in the dealership. To make matters worse, the GM told me that next time I should "put a deposit down" and "move faster." That's hard to do when I was denied the opportunity to leave a deposit twice and had already agreed to a price they later accepted. Buying a car shouldn't involve contradictory information, mixed messages, and endless runarounds. I won't be returning, and I would encourage anyone considering this dealership to proceed with caution.

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Always very professional and helpful. Great communication. Video documentation of diagnosis and repairs.

I cannot recommend this place enough for service. Fast, honest and great work done. Ernesto was amazing—truly went above and beyond.

I went in for my routine service on my Jaguar and as ALWAYS Mike in the service department does an amazing job with going over what is required on my vehicle. From the moment I step out of my vehicle to moment I get my keys back he’s always attentive and making sure I am informed, taken care of. Jaguar Land Rover of Naperville is amazing! Even the two front ladies in the service department are amazing too, friendly and are ready to answer any questions that I may have.

If you want them to lie to you about what they did to the car as of testing because they don't want to fix it go here. They will have your car sit forever and give a loaner but lie to you the whole time.

Ernie the service manager is just fantastic! He gives you complete communication and responds when he says he will- so reliable! Their service department is top notch.

James and Andrea had an amazing experience purchasing our 2021 Velar! Huge thank you to Nick in Financing and Sal in Sales for making the whole process smooth, easy, and exciting from start to finish. They truly went above and beyond — they even gave our boys toy cars, which made their day! And I am absolutely obsessed with my pink key fob 💖 Thank you both for your kindness, professionalism, and making us feel so welcomed. We are so thankful and highly recommend this dealership!

Great service

Quick paper work. No enforcement of extra services that can cost on our pocket. Completely professional and up to the mark.

Ernie, services advisor is awesome. Always goes out of his way to help me out! Totally happy with my cars and with the customer service at the service dept. I’ve only ever had to get maintenance. Never any issues. 23 ftype, 25defender.

Dishonest, deceitful, cunning, scheming…This is the type of customer service you will receive when you go to one of the Patrick car dealerships. I have been a customer of Patrick Jaguar/Land Rover in Naperville, Illinois for twenty years, and I have witness the decline in customer service over the past three years; particularly within the service department. Their main objective is not to offer great quality service. I can deal with the lack of kindness and courtesy. What is most upsetting for me as a customer is being charged and paying for a service that my car did ... Read More

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Google - Oct 7, 2025

Dishonest, deceitful, cunning, scheming…This is the type of customer service you will receive when you go to one of the Patrick car dealerships. I have been a customer of Patrick Jaguar/Land Rover in Naperville, Illinois for twenty years, and I have witness the decline in customer service over the past three years; particularly within the service department. Their main objective is not to offer great quality service. I can deal with the lack of kindness and courtesy. What is most upsetting for me as a customer is being charged and paying for a service that my car did not need; being lied to about that service; mis-diagnosing my car; performing an unauthorized repair and attempting to charge me for it; having the customer sign a quote for repair service then adding miscellaneous fees to the bill to increase it; being unwilling to clearly explain and answer questions concerning the repair of my car, I can go on and on. This service department will utilize every deceitful trick to increase your car repair bill. It is done with deliberate intent. They have no concern for the customer at all. In addition, the service representatives always request that you give them a perfect ten on the follow-up service survey that is emailed to the customer a couple of days after the service on their car is complete. If you express any discontent with the service, the service representative ensures that the customer does not receive a survey to express their concerns or give the appropriate feedback based on their experience; so the customer is denied the opportunity to share their discontent with the service they received. The service representatives silence the voices dissatisfied customers. This is another dishonest practice of the service representatives at Patrick Jaguar/Land Rover in Naperville, Illinois. The “Patrick Promise” is pure deception. I would not recommend the Patrick car dealerships. There is a lack of integrity in their business practices.

Kevin the driver is absolutely amazing.. He give you a lot of im

Repeat buyer. Thanks for making it straightforward and easy. I will be back when ready.

Do NOT buy from the Patrick Dealer Group!! Not only do they fraudulently sell frame damaged cars as “Certified Used Cars”, but the breach their own contract by refusing to respond to the Arbitration clause that THEY insist on and put in their sales contracts. Hanley Dawson is nothing but a con man who takes advantage of others with his deceptive business practices.

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Great service, and team. Speedy and attentive to every need. The future suggestions with the pricing recap is also very helpful for scheduling the next service visit.

I own 2024 Range Rover sport.Every visit from Sales to Service has been been a delightful experience . I have been always treated as VIP. Exceptional people starting with Mr Tony Portuese service director to service manager Mr Erny Bonia are very passionate to please me(customer). I just have the first year service done, it was done on time and at a very reasonable price. It was a very pleasant experience.

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Where do i start went in today to purchase a 2019 bmw 530 sales guy RG was great very nice guy super friendly but unfortunately the manager JOE was not professional any dealership u go to if you are buying a car for Export u provide them a BIll of Landing and you can buy it without paying tax because you are not registering it in the usa but this guy eater didn’t know how stuff work or he just didn’t car which that is the way it looked like it i asked him if he wants to sell the ... Read More

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Google - Jul 3, 2025

Where do i start went in today to purchase a 2019 bmw 530 sales guy RG was great very nice guy super friendly but unfortunately the manager JOE was not professional any dealership u go to if you are buying a car for Export u provide them a BIll of Landing and you can buy it without paying tax because you are not registering it in the usa but this guy eater didn’t know how stuff work or he just didn’t car which that is the way it looked like it i asked him if he wants to sell the car his answer was no i don’t care i know its not your dealership you work there but u should care at least one bit .

Patrick Jaguar maintenance staff is amazing!

This was the best experience in purchasing a car I have ever had. A+++++ from start to finish. Ashur was the best salesman!! He got the deal done and there was no hassle. Thank you Ashur and Patrick Jaguar of Naperville!!!

Very unprofessional. I went to get a car wash and was told that it would be 1 hour and 30 minutes. After 2 hours and 15 minutes or so I asked the status of my courtesy wash and was told that it hasn't been washed and that it kept getting pushed back due to new car purchases that needed to be washed even though this occurred after my car was already taken to get a wash. If the intention was for me to keep waiting until they put other people ahead of me who they felt were more important, they should have mentioned ... Read More

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Google - Apr 22, 2025

Very unprofessional. I went to get a car wash and was told that it would be 1 hour and 30 minutes. After 2 hours and 15 minutes or so I asked the status of my courtesy wash and was told that it hasn't been washed and that it kept getting pushed back due to new car purchases that needed to be washed even though this occurred after my car was already taken to get a wash. If the intention was for me to keep waiting until they put other people ahead of me who they felt were more important, they should have mentioned that before they took my key. This place has no decency or respect for other people's time.

Service is very well explained every time . Fast competent.

Great customer service!

Shady, Dishonest, and Completely Unprofessional – Beware of Patrick Jaguar I never thought a luxury dealership could operate with such blatant dishonesty and negligence, but Patrick Jaguar has proven me wrong. After overpaying on taxes and registration (yes, overpaying), I’ve been completely stonewalled while trying to get the issue resolved. Calls go unanswered, voicemails are ignored (even by their CFO OF 30 YEARS) and now the excuse is that my phone “don’t ring” in 2025. Really? In an age of smartphones and instant communication, that’s the best lie they could come up with? They still have access to emails and ... Read More

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Google - Apr 18, 2025

Shady, Dishonest, and Completely Unprofessional – Beware of Patrick Jaguar I never thought a luxury dealership could operate with such blatant dishonesty and negligence, but Patrick Jaguar has proven me wrong. After overpaying on taxes and registration (yes, overpaying), I’ve been completely stonewalled while trying to get the issue resolved. Calls go unanswered, voicemails are ignored (even by their CFO OF 30 YEARS) and now the excuse is that my phone “don’t ring” in 2025. Really? In an age of smartphones and instant communication, that’s the best lie they could come up with? They still have access to emails and text messages, which they also conveniently ignore. It’s nothing but a game to them—stalling, pretending not to receive messages, and doing everything possible to avoid responsibility. Now I’m left with no choice but to sue them just to get my own money back. What kind of business forces a customer into legal action over something as simple as correcting an overcharge? This dealership doesn’t deserve your time, your trust, or your money. Patrick Jaguar is a scam wrapped in a luxury label. Save yourself the headache and go literally anywhere else.

Friendly place to buy a car, super attention to the customers and excellent coffee

Oh My!!💜The Service & Professionalism was one of the BEST I have received. Danielle is the GO to person… I feel like my Sales Agent is family. I left there gaining a Spiritual daughter… I think my Sales Representative is an Angel 😇💜🙏🏾💜🕊️

Great customer service, professional staff that treat you like family. Highly recommended. Cyrus went above and beyond to work with me even on his day off.

My car buying experience was exceptional. It really helped that your have sales associates like Drew. She made my car buying experience very easy. She was thorough explaining my vehicle’s features and her follow up on any of my questions was great.

Bought a used vehicle from this dealership on December 2nd. Started having issues with the air suspension and radio the same night. By that time the dealership had already closed. Not even 2 months later the "amazing" extended warranty they sold me only covers part of the things needed to fix it. The warranty company also wanted to put USED parts on the vehicle and didn't want to pay for the entire amount of labor. I'm having to come out of pocket $1,400 for this vehicle I haven't even owned for 2 months. If it was an option ... Read More

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Google - Feb 20, 2025

Bought a used vehicle from this dealership on December 2nd. Started having issues with the air suspension and radio the same night. By that time the dealership had already closed. Not even 2 months later the "amazing" extended warranty they sold me only covers part of the things needed to fix it. The warranty company also wanted to put USED parts on the vehicle and didn't want to pay for the entire amount of labor. I'm having to come out of pocket $1,400 for this vehicle I haven't even owned for 2 months. If it was an option I'd gladly return it to them and move on. Worst experience I've ever had. Would not recommend buying from this dealership and if you do DO NOT buy the continental warranty. It's absolute GARBAGE. I also still have not received my license plates for the vehicle. And the temp tag expires in less than 2 weeks.

Service department (Ernesto Bonilla and Matt Herzog) they are amazing team. Keep you posted through the process of making your car fixed.

Danielle was great and very helpful with purchasing my vehicle. Will go back to her again if I need another vehicle.

Great experience. One of the best vehicle purchasing experiences I have had. Easy to do busy with and focused on making the whole process go smoothly.

Worst Service Department I've ever encountered. Just like most people, I've owned different car makes in my life, Lexus, VW, Toyota, Chevy. Lexus being the gold standard of Customer Service. Patrick Jaguar is on the opposite side of that spectrum. I chose to buy a Jaguar because I wanted something fun to drive, something different. That was a major mistake on my part. The Service Department at Patrick Jaguar/Land Rover of Naperville is an absolute disgrace for multiple reasons. As soon as I drove in I felt like they didn't want me there. No one greeted ... Read More

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Google - Jan 31, 2025

Worst Service Department I've ever encountered. Just like most people, I've owned different car makes in my life, Lexus, VW, Toyota, Chevy. Lexus being the gold standard of Customer Service. Patrick Jaguar is on the opposite side of that spectrum. I chose to buy a Jaguar because I wanted something fun to drive, something different. That was a major mistake on my part. The Service Department at Patrick Jaguar/Land Rover of Naperville is an absolute disgrace for multiple reasons. As soon as I drove in I felt like they didn't want me there. No one greeted me until I waved someone down. They had all of 2 service writers working the entire department, so I waited a good 5 min until I was helped. Then I had to re-explain the reason I was there to the service writer because the person who took my appointment over the phone didn't bother entering any of my information. There were no loaner vehicle's for me even though they promised me one over the phone, so I sat in the waiting room for an hour and a half. Deadbeat service writer comes out and tells me it's $3,400.00 for front and rear differential fluid replacement, as well as transmission fluid and other "recommended" maintenance. I asked him if they heard the knocking sound I made the appointment for in the first place only to find out the technician didn't even test drive the car. I told him to pull my car around and don't touch anything. Of course I still had to pay the $215.00 diagnostic fee. It was like they made an effort to let me know they don't care about customer satisfaction. Never again will I take my car to Patrick Jaguar/Land Rover of Naperville.

We had an excellent experience from the moment we walked into the dealership. We worked with Cyrus who was knowledgeable and extremely helpful with the entire process. I love my new Defender and I’m glad I purchased it at Land Rover of Naperville!

Knowledgeable sales person, friendly and courteous customer service, answered all questions patiently. Exceptional customer service.

I'm only giving one star because I can't give 0. If you have any collusion issues save yourself and tow your vehicle to another collusion center or to another Jaguar dealership. Not only is the staff rude, especially Victoria at the service desk, and don't let Matt be your point of contact. He will not even honor his word to call you back with an update, let alone respond to your calls. I've spent in access of $20 000 in repairs with this dealership some out of pocket, some through insurance and calling to get a simple update is ... Read More

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Google - Jan 6, 2025

I'm only giving one star because I can't give 0. If you have any collusion issues save yourself and tow your vehicle to another collusion center or to another Jaguar dealership. Not only is the staff rude, especially Victoria at the service desk, and don't let Matt be your point of contact. He will not even honor his word to call you back with an update, let alone respond to your calls. I've spent in access of $20 000 in repairs with this dealership some out of pocket, some through insurance and calling to get a simple update is like pulling teeth. Forget about speaking to a live person. Spend your money where it's respected. Update: the Google response from Patrick jaguar Naperville online is pretty much that. Just a response to fool prospect customers. Expect to be ignored.

Great experience buying our new Jag Drew and Nina explained all of our options without pressuring us! #refeshing

My wife and I recently purchased a Lexus RX450h from Ashur Merza and we couldn't have been more satisfied with our overall experience. Ashur was super to work with and he made us feel very comfortable. Additionally, the Finance Manager, Drew, was very efficient as she had our paperwork completed in 30-40 minutes. I would highly recommend going to the Jaguar Land Rover of Naperville dealership to purchase a vehicle. VERY satisfied!

The sales team is always outstanding. I’ve been visiting this dealership for a few years and always found them very accommodating

Danielle was great to work with and made the process easy. Nina was very organized and clear with the financing. Great experience

I had the pleasure of working with Ashur at Jaguar - Land Rover Naperville, and I can’t recommend him enough. From the moment I arrived, he went above and beyond to help me get my Q8 and expedite all the paperwork. As a new parent, I had very limited time and made it clear that I couldn’t spend all day at the dealership. Ashur took that into account and moved quickly, ensuring that everything was ready for me. I was in and out in about an hour, which made the whole experience incredibly smooth and efficient. Additionally, 2 days ... Read More

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Google - Dec 27, 2024

I had the pleasure of working with Ashur at Jaguar - Land Rover Naperville, and I can’t recommend him enough. From the moment I arrived, he went above and beyond to help me get my Q8 and expedite all the paperwork. As a new parent, I had very limited time and made it clear that I couldn’t spend all day at the dealership. Ashur took that into account and moved quickly, ensuring that everything was ready for me. I was in and out in about an hour, which made the whole experience incredibly smooth and efficient. Additionally, 2 days later, Ashur followed up with me to let me know he had managed to secure the second key for the car, which had been missing. He didn’t have to go the extra mile, but he took the initiative to make sure I had everything I needed. That level of attention and care was truly impressive! He was a true professional and a pleasure to work with. Because of his exceptional service, I’ll definitely consider Land Rover Naperville again when I’m in the market for a new car. If you’re looking to buy a vehicle, I highly recommend going there and asking for Ashur—he’ll make the process as easy as possible.

Did business with them on and off over many years. They went from “OK” to “Excellent”. I own several luxury vehicles and dealt with many dealerships. I dread going to any dealership getting through the hole purchase spiel. But this time it was a pleasure. Purchased a new Range Rover. And they made the experience a great one. The sales lady (Viridiana) was very knowldgable and we got a fair offer on our tradein from the getgo. No games, no BS. Also, THANK YOU to Bill (Sales Manager) and Viridiana for the great Lego gift for my son. He is ... Read More

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Google - Dec 27, 2024

Did business with them on and off over many years. They went from “OK” to “Excellent”. I own several luxury vehicles and dealt with many dealerships. I dread going to any dealership getting through the hole purchase spiel. But this time it was a pleasure. Purchased a new Range Rover. And they made the experience a great one. The sales lady (Viridiana) was very knowldgable and we got a fair offer on our tradein from the getgo. No games, no BS. Also, THANK YOU to Bill (Sales Manager) and Viridiana for the great Lego gift for my son. He is very busy now lol.

Amazing! And we are so thrilled with our purchase!!!!

Service was great, RJ, Brian & Nina were fantastic. They made the process from beginning to end very easy. They didn’t kept us at the dealer for hours and hours which is something I appreciate!!

Staff awesome

Our overall experience was good, we got the car that we were looking for and Brian, the sales guy, was great. The facility overall though is one of the worse that I’ve seen and i am in my 3rd Jaguar and before that I drove Range rovers. There is certain level of luxury that I expect if I am spending so much $$ on my car. Their coffee station is pathetic, there is a run down coffee machine, no creamer, 3 types of super cheap tea and a few pretzels lying around. I was waiting for my car to get serviced ... Read More

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Google - Dec 5, 2024

Our overall experience was good, we got the car that we were looking for and Brian, the sales guy, was great. The facility overall though is one of the worse that I’ve seen and i am in my 3rd Jaguar and before that I drove Range rovers. There is certain level of luxury that I expect if I am spending so much $$ on my car. Their coffee station is pathetic, there is a run down coffee machine, no creamer, 3 types of super cheap tea and a few pretzels lying around. I was waiting for my car to get serviced for an hour and half and couldn’t get hot tea or coffee on a super cold day! This is in comparison to Jaguar and Range Rover dealership in the NW suburbs of Chicago that actually has a cafe for customers where you can get cooked breakfast or lunch for free. Just do better and invest a little into customer comfort!

One of the worst dealership I went to. They dont don’t know how to respect the customer. They treat people so badly if we don’t get a car from them. Exploring different options is the customers choice, If they can’t make the deal they can just say sorry it cannot happen. Jaguar might be a luxurious car but it’s not the only luxurious car in the market. Before I used to love Jaguar but because of some people in the dealership like this I started hating the car itself.

Great customer service and attention to detail throughout the car buying process. Drew was excellent start to finish.

My first dealership experience was well worth it. Thank you Team Jaguar!

After 25 years online, this is the first negative review I've ever left. Let me start with the positives and who this dealership might be for: Great people: The staff are friendly, knowledgeable, and create a professional, inviting atmosphere. You’ll feel welcomed and probably leave feeling good about your decision. Who this dealership is for: If you don’t care about costs, never look at a bill, and just want to get work done without thinking about the price, you’ll probably love this place. But if that’s not you—stay away from this dealership. While the salespeople ... Read More

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DealerRater - Nov 22, 2024

After 25 years online, this is the first negative review I've ever left. Let me start with the positives and who this dealership might be for: Great people: The staff are friendly, knowledgeable, and create a professional, inviting atmosphere. You’ll feel welcomed and probably leave feeling good about your decision. Who this dealership is for: If you don’t care about costs, never look at a bill, and just want to get work done without thinking about the price, you’ll probably love this place. But if that’s not you—stay away from this dealership. While the salespeople are skilled at making you feel good about buying, that’s exactly why it’s dangerous. If you encounter issues after your purchase or want to feel like a valued customer, forget it. They’ll literally take you for a ride. As someone who NEVER leaves reviews, I’m writing this because I feel obligated to warn others. Do not buy a vehicle here—ever. If this helps even one person avoid the headache I’ve experienced, it will have been worth it. You’ve been warned.

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Great experience from start to finish. Cyrus was fantastic and stayed in contact. The management and finance super friendly and not pushy. Fair prices and willing to work with you. I definitely recommend checking them out.

Purchased a Cadillac CT6 from a Jaguar dealership and the saleswoman there was unbelievably knowledgeable about this Caddy was truly impressed have to mention her by name Viridiana and finance woman Nina. Never purchased a car that was so pleasant hats off to this dealership great people love the experience!!!

My wife and I stopped in last night to test drive an E Pace I found through their inventory online…I had not even been looking for a Jaguar, I was looking at Mazda CX-5 and Honda CR-Vs but ran across a used E Pace in their inventory as I was checking all dealers in the Naperville area. The vehicle had 19K with the top trim, still under warranty, certified, and was about the same cost as other non-luxury SUV’s I was looking at. I made an appointment through their internet salesperson, Yari, and we were immediately met by ... Read More

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Facebook - Oct 27, 2024

My wife and I stopped in last night to test drive an E Pace I found through their inventory online…I had not even been looking for a Jaguar, I was looking at Mazda CX-5 and Honda CR-Vs but ran across a used E Pace in their inventory as I was checking all dealers in the Naperville area. The vehicle had 19K with the top trim, still under warranty, certified, and was about the same cost as other non-luxury SUV’s I was looking at. I made an appointment through their internet salesperson, Yari, and we were immediately met by Ashur Merza when we arrived. Working with Ashur was quick and easy, he was great all around, not pushy in any way which is my pet peeve with car salespeople. He even ran out and got my wife fresh flowers while we finished the process with financing, a very nice touch that you don’t see (or at least I have not seen) often. Drew handled our financing paperwork. She explained everything very well and finished much faster than any other dealership financing I worked with in the past. Both Ashur and Drew where great all around and my wife and I where both pleasantly surprised by how easy it was acquiring our Jaguar SUV. My wife asked some technology questions with the car, they are sending a tech (Bobby) to our house at no additional cost, to teach her the car’s technology, there is a lot. Joe the manager stayed around to thank us as well, as it was well past their closing time. My wife and I both believe that Ashur (salesman), Drew (finance), and Joe (manager) did a fantastic job getting what we wanted much faster (and without the pushiness) than we experienced at previous dealerships and genuinely thanked us and made us feel as part of the Patrick family. Would absolutely recommend this dealership to everyone.

Danielle was super pleasant to work with, made us feel welcomed from the moment we stepped in. Glad she helped us make it happen! loving my new SUV. Updated, about almost a month of having the car, the touch up this dealer did to my car is fading off. There is dullness where there is no gloss. You can see streaks where they buffed out the cosmetic damage. I tried getting into contact several times with the dealer and they always sent me to to the sales person. Sent pictures no reply. mind you this was done before I purchased ... Read More

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Google - Aug 26, 2024

Danielle was super pleasant to work with, made us feel welcomed from the moment we stepped in. Glad she helped us make it happen! loving my new SUV. Updated, about almost a month of having the car, the touch up this dealer did to my car is fading off. There is dullness where there is no gloss. You can see streaks where they buffed out the cosmetic damage. I tried getting into contact several times with the dealer and they always sent me to to the sales person. Sent pictures no reply. mind you this was done before I purchased the car, nor was I let known that the car had a touch up. I went to get my windshield tinted and they said the windshield has several rock chips so they couldn’t do it. Before making the deal of purchasing the car I noticed the vehicle only had one key fob. My sales person said they’ll work on getting me a spare fob and she will be calling me the following Monday. Seems like it was just for me to buy the car cause no one has got back to me! I went to tires plus for some air and they said I should try to buy some new tires before winter hits. I thought these tires were new? Im regretting my decision buying from here.

Valet service doesn’t apply to warranty repairs for me- guess I should have gotten more in writing when I bought. service department is hard to get calls back from

service department is really long. many ti.es my car has been there for extended periods (weeks and in 1 case 7 weeks). they seem to believe as long as they provide a loaner, it really doesn't matter how long they have your car. Also I know it's usual, but they really try to upsell you. the worst visit was at 50000mi. they told me I needed $6000 worth of work. Is so , what kind of autos are they selling.

I've been waiting 2-1/2 months for them to send the title to the car I bought in January, and still can't even get someone to return a phone call or email about it.

Buy here at your own risk. They go thru General Managers every 3-6 months. All is well up to when you make the purchase. It goes down fast from there. No after the sale service. No respect for the customer and what they promised. I dropped $120K on a full size Rover 2 years ago and got ZERO for after sale service. That Patrick Promise is a bunch of ..... Try complaining to their offices in Schaumburg. You will get a bigger nothing. It's all about what you get after you write the check which in my case was a disaster. ... Read More

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DealerRater - Feb 27, 2024

Buy here at your own risk. They go thru General Managers every 3-6 months. All is well up to when you make the purchase. It goes down fast from there. No after the sale service. No respect for the customer and what they promised. I dropped $120K on a full size Rover 2 years ago and got ZERO for after sale service. That Patrick Promise is a bunch of ..... Try complaining to their offices in Schaumburg. You will get a bigger nothing. It's all about what you get after you write the check which in my case was a disaster. Stay away. Go to Orloff or Hinsdale. You will get great service there.

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Met Kevin, a customer service driver while attending a conference in Naperville. Kevin told me to have my vehicle serviced at Patrick Land Rover the next time my vehicle needed a service. Made an appointment and drove 50 miles to the dealership. Ernie Bonilla the service manager was a great communicator. Charles Vyse the service technician made a video as he was inspecting my car, showing me all the items that required attention. A checklist was sent to me, allowing me to select all the repairs that i approved of. A loaner vehicle was provided. Two days later Kevin dropped off ... Read More

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DealerRater - Feb 12, 2024

Met Kevin, a customer service driver while attending a conference in Naperville. Kevin told me to have my vehicle serviced at Patrick Land Rover the next time my vehicle needed a service. Made an appointment and drove 50 miles to the dealership. Ernie Bonilla the service manager was a great communicator. Charles Vyse the service technician made a video as he was inspecting my car, showing me all the items that required attention. A checklist was sent to me, allowing me to select all the repairs that i approved of. A loaner vehicle was provided. Two days later Kevin dropped off my vehicle which was detailed inside and out. This amazing experience occurred because Kevin approached me and indulged in a wonderful conversation about range rovers and the good service provided by Patrick Land Rover Thanks a lot Kevin, Ernie and Charles

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We drove over an hour to see a car for my daughter. We had been in contact for a few days and the appointment was confirmed the day prior. We got there and the vehicle was not available. We didn’t even have contact with the person we had the appointment with. Extremely disappointing experience.

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Wow. One of the worst service experiences ever. Brought the car in for battery problems and check engine light. Dealer found a number of other issues. I passed on all but the check engine light and battery as the other costs were higher than the value of the car. What I got back was A) an absolutely filthy car, inside and out and B) check engine light still on. The air cabin filter was on the carpet in pieces, debris everywhere from it, and a filthy piece of material from the service was on the leather front passenger seat. I ... Read More

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Google - Dec 22, 2023

Wow. One of the worst service experiences ever. Brought the car in for battery problems and check engine light. Dealer found a number of other issues. I passed on all but the check engine light and battery as the other costs were higher than the value of the car. What I got back was A) an absolutely filthy car, inside and out and B) check engine light still on. The air cabin filter was on the carpet in pieces, debris everywhere from it, and a filthy piece of material from the service was on the leather front passenger seat. I can't post the photo here for some reason but it is shocking that a high end Jag dealer considers this to be acceptable service. I did hear from a repair shop that I ended up taking the car to that they are hearing similar things about this dealer, so it sounds like a management problem.

Really dreadful - I wish I could give zero stars but had to give one to be able to post this. My supposed new car is in the shop for the fourth time in eight weeks. I have only been able to drive it for ten days out of the last 60. This last time in, the new repair tech doubted/questioned whether the problem I was having (an electric car that won’t recharge) was actually occurring, because he saw it recharge the last time it was in. If they would actually read the past repair notes in my file, ... Read More

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Google - Nov 11, 2023

Really dreadful - I wish I could give zero stars but had to give one to be able to post this. My supposed new car is in the shop for the fourth time in eight weeks. I have only been able to drive it for ten days out of the last 60. This last time in, the new repair tech doubted/questioned whether the problem I was having (an electric car that won’t recharge) was actually occurring, because he saw it recharge the last time it was in. If they would actually read the past repair notes in my file, they would see that the issue is that it will recharge one or two times, and then stop. Thankfully the problem did just re-occur while in their shop - hoping they actually believe the customer this time and get it fixed. They don’t have techs that know how to do the repairs - they have to contact Jaguar each time to tell them what is happening and await repair instructions, all of which takes several days each time to go back and forth. Bottom line -don’t sell an $80K car that doesn’t work or you can’t repair.

Worst experience ever! Purchased my Jaguar F - pace about 6 months ago and it was a terrible mistake. A month in the battery went out and come to find out the vehicle had a BMW battery. If the vehicle was certified there shouldn’t be any reason why I was sold a JAGUAR with a BMW battery. Ever since then the vehicle has had different issues. They ignore my messages and phone calls. WILL NOT PURCHASE ANOTHER VEHICLE FROM THEM AGAIN !

We were pretty set on purchasing the vehicle we saw online. Made us sit and wait, and wait, then came with a lowball trade in number, which explains why they wouldn’t give an estimated trade online like everyone else. Then made us sit and wait and came back with a slightly better deal but snuck in clear coat. Tried to convince us 8% is a good finance rate. Finally had to track down the salesman to get my key back and left. Now they keep calling and emailing about a better deal and just call to discuss. Not a chance!

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Called in to check if the car is available. They told yes it is and that I needed an appointment to come check it. Made an appointment for 7PM and they told me that they will get car ready by the time I arrive. Drove 1 hour to dealership just to hear that car was sold yesterday. They had my phone number and they still did not get me a call about it. Just waste 2 hours, unprofessional

Walked in and no receptionist at the desk I stood there waiting for some time with no one greeting me or walking up to me. I saw a woman and man speaking in the office next to the reception desk. Made eye contact with them. No acknowledgement or anything from them. Just keep on talking with one another so I left feeling disrespected and insulted

When I bought my first car there, they were awesome! When I bought my 2nd car there, I felt like I bought a car from a cur-rate dealer. They lied about paying off my original car (I traded in), when I requested my car back per the "Patrick Promise". A few weeks later I was getting emails and calls from the bank because "my“ payment was late!! I had to tell my salesman that they needed to pay the car off (that they looked me in my eyes and said 'We're sorry, we paid your car ... Read More

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Google - Jun 9, 2023

When I bought my first car there, they were awesome! When I bought my 2nd car there, I felt like I bought a car from a cur-rate dealer. They lied about paying off my original car (I traded in), when I requested my car back per the "Patrick Promise". A few weeks later I was getting emails and calls from the bank because "my“ payment was late!! I had to tell my salesman that they needed to pay the car off (that they looked me in my eyes and said 'We're sorry, we paid your car off already...")!! It was unnecessary BS. I can't stand a liar! When I get my next vehicle, I'll see if Hinsdale Jaguar has a few more scruples than Patrick Jaguar...the bar is low. Fingers crossed.

This is a follow up on earlier review about plates ,next week my temporary plates expire and they can't issue longer temporary plates according to dealership.Bill Benjiamin is trying to help solve the issue and for the most part responsive.I'm not sure what else I can do,after next week I'll be driving with expired temporary plates.If your buying from out of state I would think twice about using this dealership.I bought many high end cars from other dealers in Illinois without any issues.Don't seem to be a valued customer after ... Read More

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DealerRater - Jun 9, 2023

This is a follow up on earlier review about plates ,next week my temporary plates expire and they can't issue longer temporary plates according to dealership.Bill Benjiamin is trying to help solve the issue and for the most part responsive.I'm not sure what else I can do,after next week I'll be driving with expired temporary plates.If your buying from out of state I would think twice about using this dealership.I bought many high end cars from other dealers in Illinois without any issues.Don't seem to be a valued customer after the sale,hope things change,I will give another update.

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The sale was a good experience,no pressure.The problem was after,still waiting on plates 3 months later ,temp plates about to expire.Called my sales man, called finance team,left emails and voice mails, I can't even get a return call ? Not a good look for high end dealer.Too bad my wife really wanted a new car from there.I will update rating if I get a response.

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I bought my 2019 I-PACE SE on 10/18/2022 with 14005 miles at another dealership. The warranty expires on 04/21/2024. Based on the "Passport to service" leaflet that came with the car documentation/user guides, the car is supposed to be still under the Jaguar Elitecare Program until that date, as the coverage is transferable to subsequent owners. That program includes complimentary scheduled maintenance. For this vehicle, it is every 21K miles or every 2 years. When the service indicator came on, I assumed it was the 4th year anniversary as the car only had 15200 miles at that time. So I brought it to ... Read More

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Google - Apr 4, 2023

I bought my 2019 I-PACE SE on 10/18/2022 with 14005 miles at another dealership. The warranty expires on 04/21/2024. Based on the "Passport to service" leaflet that came with the car documentation/user guides, the car is supposed to be still under the Jaguar Elitecare Program until that date, as the coverage is transferable to subsequent owners. That program includes complimentary scheduled maintenance. For this vehicle, it is every 21K miles or every 2 years. When the service indicator came on, I assumed it was the 4th year anniversary as the car only had 15200 miles at that time. So I brought it to the "Jaguar Land Rover of Naperville" dealership for the scheduled maintenance. But the service advisor told me the car is not under the Jaguar Elitecare Program and I had to pay for the services. I just had the interior air filter replaced and the tires rotated and paid for these services. The vehicle inspection was included. So I believe I was cheated by the service department as they don't apply the Jaguar Elitecare Program complementary scheduled maintenance coverage. I had to pay for the interior air filter which is supposed to be included in the complementary schedule maintenance. And I didn't get a complimentary brake fluid renewal which is supposed to be done at every scheduled maintenance service. On top of that, they forgot to reset the car service interval indicator. At last, I got no reply from the service advisor on my feedback when he asked for it via text message.

My Range Rover was serviced and I picked it up in January I am having issues again and had it towed there on 3/7/23. 2 WEEKS LATER 3/20/23 and still no response back from anyone regarding my vehicle. This is unacceptable on all levels. I left several VMs and 2 weeks later nothing. I have been on hold for over 6 minutes each time only to be transferred to a VM (I have recorded this as proof because it's hard to believe!!!) How is this acceptable!!!! I finally spoke to Ernie and he confirmed my truck is there but NO NOTES NOR NOTHING HAS ... Read More

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DealerRater - Mar 20, 2023

My Range Rover was serviced and I picked it up in January I am having issues again and had it towed there on 3/7/23. 2 WEEKS LATER 3/20/23 and still no response back from anyone regarding my vehicle. This is unacceptable on all levels. I left several VMs and 2 weeks later nothing. I have been on hold for over 6 minutes each time only to be transferred to a VM (I have recorded this as proof because it's hard to believe!!!) How is this acceptable!!!! I finally spoke to Ernie and he confirmed my truck is there but NO NOTES NOR NOTHING HAS BEEN DONE?? After 2 weeks. How does this even happen?

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We didn't make a deal. But, great communication and follow up. Very professional interactions with 3-4 of their staff.

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Reposting since my review was deleted. Buyers beware! I purchased a car in February out of state and they still have not transferred the title nor did they register it. It's been 6 months and it's clear they did not pay off the previous lien holder. I have filed complaints with the attorney general and other agencies. At this point the dealership is under investigation for fraud.

The customer service and service is just not there. With an appointment, it took 4 days to change my breaks. I called several times no answer. They never call to give me an update or say my vehicle was ready. Whenever your vehicle you get a car service they ask, what is a good number to reach you at. My vehicle stayed at the dealership for 4 days and no one called. We pay a lot of money for our vehicles and service cost is over the top! The service quality should match the price of the vehicle. Jaguar of Naperville is ... Read More

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Google - Jul 11, 2022

The customer service and service is just not there. With an appointment, it took 4 days to change my breaks. I called several times no answer. They never call to give me an update or say my vehicle was ready. Whenever your vehicle you get a car service they ask, what is a good number to reach you at. My vehicle stayed at the dealership for 4 days and no one called. We pay a lot of money for our vehicles and service cost is over the top! The service quality should match the price of the vehicle. Jaguar of Naperville is the pits.

Took in for service and a detail. When they pulled up I brought service advisor to my Range Rover Sport to show him some fresh damage that was done by the dealership. Service advisor took pictures and so did I and he said he would get back to me in a couple days. It’s been over a week and he’s not responding to my emails or calling me back. I will email one more time before I get in touch with my insurance company. Being a high end establishment this is definitely not how to treat your customers.

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Ordered vehicle in September 2021. Received price breakdown SIGNED by salesman or manager. Placed $2000 deposit. An implied contract was formed, consideration exchanged. Car finally arrives in March 2022. Now price is $4k+ greater. Dealer is voiding original promise. Bad business. What a shame.

Best car dealership! I bought pre owned Mercedes from them fast & easy! thanks to Dale, Tommy and Nick they helped the process to go smooth. I recommend 100% this dealership! 👌 Glad to do business with them! 🥂

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WARNING!!!!! Beware of your maintenance agreement! On my previous visit I was told to wait for my service light to go on before bringing my F-pace in for an OIL change. NOT TRUE!!!!!! My light went on three weeks ago and when I brought it in today I was told I needed to bring it in by July to get my warrentied oil change. Or I can wait until May 2022 to get my next oil change. So dont listen to what they tell you.Service agreement is for every year and NOT when the light goes on. It will save ... Read More

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Google - Oct 7, 2021

WARNING!!!!! Beware of your maintenance agreement! On my previous visit I was told to wait for my service light to go on before bringing my F-pace in for an OIL change. NOT TRUE!!!!!! My light went on three weeks ago and when I brought it in today I was told I needed to bring it in by July to get my warrentied oil change. Or I can wait until May 2022 to get my next oil change. So dont listen to what they tell you.Service agreement is for every year and NOT when the light goes on. It will save you 200 bucks. I asked if they could waive the fee as I had been misinformed and they said no. I really dont enjoy writing negative reviews but as I wait for my car to be serviced and I have to pay for something that should have been covered I hope this will help others.

I have brought my F Pace a few times and everytime I have been disappointed with their customer service. I I sceduled my appt out 2 weeks because I needed a loaner and an hour and a half from my appt time I was in a loaner. Advisor was not very responsive with my questions on service items so I went else where. Once warranty service was completed they said I could pick up my truck that evening, I picked up the next morning and truck had still not been cleaned so it really was not fully ready. Very disappointed with ... Read More

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Google - Jun 10, 2021

I have brought my F Pace a few times and everytime I have been disappointed with their customer service. I I sceduled my appt out 2 weeks because I needed a loaner and an hour and a half from my appt time I was in a loaner. Advisor was not very responsive with my questions on service items so I went else where. Once warranty service was completed they said I could pick up my truck that evening, I picked up the next morning and truck had still not been cleaned so it really was not fully ready. Very disappointed with service from advisor to receptionist.

Called the dealership and spoke to a rep on the phone, clearly indicating that I am interested in a base trim E-pace. They said they dont have one in stock but could order and it would take up to 90 days. That was okay with me so they gave me an appointment. I drove 15 miles and then they said they wouldnt even be willing to let me order it. I dont fault them for not wanting to sell a car they dont want to sell, but should have told me on the phone rather than wasting my time.

Great cars, but I went to see a car I like and they told me higher price from internet and we can't make a deal like that always costumer going to ask for some discount from internet price not to go higher on that price

The excellent Patrick Group quickly fixed the two drive-train-related problems that surfaced a few days after I purchased an otherwise like-new beautiful used royal blue car from their very helpful salesman, Stephen H.

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Very unpleasant experience. I will say the sales man was very professional but doesn't follow up. Per our deal ( I bought a used Mercedes) the car was to come with a full tank of gas. it didn't when i called him and mentioned it, he said he needed to find a way to send me a check to cover it. no check and no follow up call. Other problem is the service department is the worst i ever dealt with. I brought my car in (after only 60 miles on it) thinking something was wrong with the transmission. The ... Read More

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Google - Jan 14, 2021

Very unpleasant experience. I will say the sales man was very professional but doesn't follow up. Per our deal ( I bought a used Mercedes) the car was to come with a full tank of gas. it didn't when i called him and mentioned it, he said he needed to find a way to send me a check to cover it. no check and no follow up call. Other problem is the service department is the worst i ever dealt with. I brought my car in (after only 60 miles on it) thinking something was wrong with the transmission. The service advisor said he owns 2 of them and it drives like his, so nothing wrong. Then the battery died ( i only had the car for a month and only drove it 150 miles) I had to pay $325 for a new battery. Then, the air scarfs on the seats wouldn't work after putting the new battery in. i called and spoke with Ernie who told me to bring it in the next day. The same guy who i met with earlier who told me he had 2 of them, didn't know what a air scarf was (how do you own 2 of the same vehicle's and not know about the car). I explained it probably just needs a reset. He agreed and said for me to take it to a Mercedes dealer, they don't know how to reset the vehicle. I complained, that if you don't know how then don't sell Mercedes. He said he would get ahold of the company they use to work on Mercedes and call me the following Monday and give his information. that was 2 weeks ago and never heard back. absolutely the worst customer service i have ever experienced. I am in my 60's and have bought many high end vehicles, and this was the worst experience so for.

Run in the traditional "out of date" dealership manner.

I have been buying cars for more than 20 years and had the worst experience of my life at this dealership. I wish I had read the reviews before driving from Chicago to Naperville to visit this dealership twice. I visited the dealership on 12/31/20 with it being a holiday everything felt rushed and I am glad I decided not to take possession of the car, the same day. When I arrived, I showed the salesmen the Internet price of the car that was emailed to me and he said the dealership could not honor it. I initially was not going to ... Read More

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Google - Jan 3, 2021

I have been buying cars for more than 20 years and had the worst experience of my life at this dealership. I wish I had read the reviews before driving from Chicago to Naperville to visit this dealership twice. I visited the dealership on 12/31/20 with it being a holiday everything felt rushed and I am glad I decided not to take possession of the car, the same day. When I arrived, I showed the salesmen the Internet price of the car that was emailed to me and he said the dealership could not honor it. I initially was not going to make an issue of this because the price difference was only $1,000 and the salesman was very nice and personable. Once I get into finance, I noticed very quickly that the business manager was not friendly at all. While talking to me he rarely made eye contact. He told me that I could only get approved with Wells Fargo at a 5 percent interest rate and I have a 760-credit score. I found this to be an issue, as an African American woman. Wells Fargo was convicted of charging minorities a higher interest rate. The day I was scheduled to pick up the car, I emailed the salesman my concern about the Internet price not being honored and the high interest rate. He left me a voice message stating to come in, saying the dealership would honor the Internet price and they were shopping for a better rate. When I arrived, I knew something was off. The salesman was nowhere to be found. I was told he would be paged but never heard it. I waited for more than 10 minutes and no one asked if me and my daughter wanted to sit down. The same business manager, who was not friendly or personable, invited me in his office and said he saw my email and that we needed to cut ties because Wells Fargo failed to approve the loan. He claimed they could not verify my identity. When I visited the dealership on 12/31/20, I had all my paperwork from all three credit bureaus and more than one form of identification because in September I was the victim of identify thief and had a fraud alert placed on my credit. Rather than try to work with me, he acted as if I was a criminal trying to run a scheme on the dealership. As he did previously, he never looked at me while he was talking to me.