Customer Testimonials
I had one of the most frustrating car-buying experiences I've ever had with this dealership.
I went in, test drove the vehicle, made an offer, and was told that they couldn't accept a deposit because it was a used car. Fair enough. When I followed up on Monday, I was told my offer had been declined and that the car had already been sold.
The very next day, a different salesperson from the dealership contacted me asking if I was still interested in the exact same car. I said yes and asked if it was still available. After ... Read More DealerRater - Jun 26, 2026
Do NOT buy from the Patrick Dealer Group!! Not only do they fraudulently sell frame damaged cars as “Certified Used Cars”, but the breach their own contract by refusing to respond to the Arbitration clause that THEY insist on and put in their sales contracts. Hanley Dawson is nothing but a con man who takes advantage of others with his deceptive business practices.
I own 2024 Range Rover sport.Every visit from Sales to Service has been been a delightful experience . I have been always treated as VIP. Exceptional people starting with Mr Tony Portuese service director to service manager Mr Erny Bonia are very passionate to please me(customer). I just have the first year service done, it was done on time and at a very reasonable price. It was a very pleasant experience.
After 25 years online, this is the first negative review I've ever left.
Let me start with the positives and who this dealership might be for:
Great people: The staff are friendly, knowledgeable, and create a professional, inviting atmosphere. You’ll feel welcomed and probably leave feeling good about your decision.
Who this dealership is for: If you don’t care about costs, never look at a bill, and just want to get work done without thinking about the price, you’ll probably love this place.
But if that’s not you—stay away from this dealership.
While the salespeople ... Read More DealerRater - Nov 22, 2024
Buy here at your own risk. They go thru General Managers every 3-6 months.
All is well up to when you make the purchase. It goes down fast from there. No after the sale service. No respect for the customer and what they promised. I dropped $120K on a full size Rover 2 years ago and got ZERO for after sale service. That Patrick Promise is a bunch of .....
Try complaining to their offices in Schaumburg. You will get a bigger nothing. It's all about what you get after you write the check which in my case was a disaster.
... Read More DealerRater - Feb 27, 2024
Met Kevin, a customer service driver while attending a conference in Naperville. Kevin told me to have my vehicle serviced at Patrick Land Rover the next time my vehicle needed a service. Made an appointment and drove 50 miles to the dealership. Ernie Bonilla the service manager was a great communicator. Charles Vyse the service technician made a video as he was inspecting my car, showing me all the items that required attention. A checklist was sent to me, allowing me to select all the repairs that i approved of. A loaner vehicle was provided. Two days later Kevin dropped off ... Read More DealerRater - Feb 12, 2024
We drove over an hour to see a car for my daughter. We had been in contact for a few days and the appointment was confirmed the day prior. We got there and the vehicle was not available. We didn’t even have contact with the person we had the appointment with. Extremely disappointing experience.
We were pretty set on purchasing the vehicle we saw online. Made us sit and wait, and wait, then came with a lowball trade in number, which explains why they wouldn’t give an estimated trade online like everyone else. Then made us sit and wait and came back with a slightly better deal but snuck in clear coat. Tried to convince us 8% is a good finance rate. Finally had to track down the salesman to get my key back and left. Now they keep calling and emailing about a better deal and just call to discuss. Not a chance!
This is a follow up on earlier review about plates ,next week my temporary plates expire and they can't issue longer temporary plates according to dealership.Bill Benjiamin is trying to help solve the issue and for the most part responsive.I'm not sure what else I can do,after next week I'll be driving with expired temporary plates.If your buying from out of state I would think twice about using this dealership.I bought many high end cars from other dealers in Illinois without any issues.Don't seem to be a valued customer after ... Read More DealerRater - Jun 9, 2023
The sale was a good experience,no pressure.The problem was after,still waiting on plates 3 months later ,temp plates about to expire.Called my sales man, called finance team,left emails and voice mails, I can't even get a return call ? Not a good look for high end dealer.Too bad my wife really wanted a new car from there.I will update rating if I get a response.
My Range Rover was serviced and I picked it up in January I am having issues again and had it towed there on 3/7/23. 2 WEEKS LATER 3/20/23 and still no response back from anyone regarding my vehicle. This is unacceptable on all levels. I left several VMs and 2 weeks later nothing. I have been on hold for over 6 minutes each time only to be transferred to a VM (I have recorded this as proof because it's hard to believe!!!) How is this acceptable!!!! I finally spoke to Ernie and he confirmed my truck is there but NO NOTES NOR NOTHING HAS ... Read More DealerRater - Mar 20, 2023
We didn't make a deal. But, great communication and follow up. Very professional interactions with 3-4 of their staff.
Took in for service and a detail. When they pulled up I brought service advisor to my Range Rover Sport to show him some fresh damage that was done by the dealership. Service advisor took pictures and so did I and he said he would get back to me in a couple days. It’s been over a week and he’s not responding to my emails or calling me back. I will email one more time before I get in touch with my insurance company. Being a high end establishment this is definitely not how to treat your customers.
Best car dealership! I bought pre owned Mercedes from them fast & easy! thanks to Dale, Tommy and Nick they helped the process to go smooth. I recommend 100% this dealership! 👌 Glad to do business with them! 🥂
The excellent Patrick Group quickly fixed the two drive-train-related problems that surfaced a few days after I purchased an otherwise like-new beautiful used royal blue car from their very helpful salesman, Stephen H.
We purchased a used Jaguar F Pace that was in beautiful condition with a great price. Bill Benjiamin worked very hard to get the best value for my trade, better than any other dealership, so we could get the financing we wanted. Everyone we dealt with was friendly and professional. I would highly recommend this dealership for anyone looking for a Jaguar you won’t be disappointed.
After leasing 5 LR models from another dealership, we decided to try Naperville. So happy we did. Their Customer Service is second to none!! Bill Benjiamin is the BEST! Found us the car we wanted and delivered it in 2 weeks. Completely impressed with the service snd gratefulness this dealership showed us. Big fans! We will be back next time we need a car!
I have been a customer with this dealership for almost four years. My experiences with sales, service (including body work), and customer service have been uniformly outstanding. The different team members I have met are friendly, courteous, and go out of their way to my visit go as smoothly and as efficiently as possible. Recently, I brought in my expiring lease Range Rover to exchange it for a new one. Mr. Brietrose was the salesperson who helped me. The entire transaction from selecting and test-driving a new model to turning in my old model and driving away in the new ... Read More DealerRater - Dec 5, 2020
I would like to take this time out to thank Roy Smith, an awesome young man and great sale/leasing executive. He made our experience at Jaguar of Naperville one to remember. He treated us with care, concern, and respect the whole time he was assisting my husband and myself... He was a great listener and he got the job done. He made sure that he listened to our needs and our wants and we were able to walk out new owners of not one but two cars... I am very happy with my experience and would recommend Jaguar of ... Read More DealerRater - Aug 16, 2020
We were looking for a pre-owned car with a low mileage and great safety features for my teenage daughter. Kyle Esler is professional, knowledgeable, and friendly, making my car purchase experience easy and fast. In less than a couple hour we decided to purchase the car. Thanks to Kyle.
I dealt with so many dealers across the country looking for my certified pre-owned Jaguar F-Type and Nick Sacottelli was very professional, informative and great to work with as was the management and finance staff
Bot my new Jag last week. My sales person Roy was excellent and I am very pleased with my decision. Roy answered all my questions perfesionally.
True listening still seems to be a lost art in many businesses still today. And it seems to be missing in many car dealerships today. I can assure you that it is not the case with Joe Quaranta and Howard Breitrose at Jaguar Land Rover Naperville. (Patrick Cars) I had been impressed with Ernie Bonilla in their service department when having some basic service completed on my 2018 Discovery.
I had become frustrated by the change in service performance with the dealership where I purchased the Discovery. Joe Quaranta reached out to me because of my recent visit. He listened to ... Read More DealerRater - Jun 1, 2020
Steve was an INCREDIBLE help with the car buying process! The entire process was quick and painless. We never felt pressured and felt well informed during the entire buying process. We will definitely be back for future purchases!
The sales people at this Jaguar are … Ok. The people who work in the service part (Ernie in particular) are fantastic. When you go to a Jaguar, BMW, Mercedes (any premium car dealership) you expect a premium experience. I've bought direct from Chevrolet dealerships up until now and I can tell you that the experience was not any different; nothing "extraordinary" about the experience at all. In fact, I left this dealership and woke up the next day with buyers remorse because the sales person didn't teach me anything about my new car and I was ... Read More DealerRater - Apr 30, 2020
Jeremiah Mandley is a big reason we are now driving our beautiful Range Rover Velar! His service was impeccable! He was knowledgeable, respectful and worked with us to make our visit to Naperville Land Rover the last stop on our car shopping weekend! His follow up the days since and the customer service from finance to the product specialist has been beyond my expectations! I highly recommend this dealership, Jeremiah Mandley and this luxury brand!
Nick was great. He was as excited as I was about my new car. He was very thorough with showing me all the bells and whistles
I recently purchased a vehicle at this dealership and was extremely impressed with Bill Benjiamin. He did a wonderful job getting us the best deal.
I bought a 2017 Jaguar XE over the weekend. My salesperson, Howard B., was extremely easy to deal with. I felt absolutely no pressure to make a quick decision and he was very patient with all my questions. I've bought Infiniti, BMW, and Mercedes in the past and this was by far the best experience I have ever had. The financing department was very low pressure about add ons and took the time to really walk through a number of financing/down payment scenarios. Anyone looking to get off the beaten path of BMW/Mercedes/Audi should strongly consider checking ... Read More DealerRater - Nov 19, 2019
I did a lot of research on the model, options, and price. I was what I was looking for at Naperville Jaguar. The sales person, Jeremiah Mandley, was professional and knowledgeable about the XJL. I had a long list of questions and if he did not know the answer, he got the correct answer for me. I have the car a couple of days and I am happy camper. I would highly recommend work with Jeremiah, at Jaguar of Naperville, IL.
We recently leased a Discovery Sport HSE and are waiting for delivery.our Sale associate was Armand Gasbarro and we were both very pleased with the way he represented himself on behalf of Patrick LANDROVER. Anyone who asks for him will be very pleased.
Buyer beware. This dealership is unethical and uses scrupulous practice in business. They post false cars at ridiculously low prices to llure in buyers. Claim just sold and try to show you another car. Many other honest ethical dealerships dont waste your time or be scammed by them. When shopping for a 90k plus car you dont need childish games. They will waste your time.
I recrntly purchased a new RR Evoque. There were certain features I wanted on the car. The salesman (Steve) and te GM (Dan) both became involved and worked together to get me what I wanted. While there were several to choose from at the dealership, these guys went above and beyond to find a vehicle with EVERYTHING I was looking /wanted . It would of been easy to ask me to sacrifice a feature or two but they didn’t GREAT CUSTOMER SERVICE
Recently purchased a Jaguar and dealt with Bill Benjamin. Bill was wonderful, he was knowledgeable, thorough and professional. Highly recommend him and the company. Technician, Christian came to our home and showed us how to use the electronics on the car. He was super knowledgeable, professional and patient with us. Highly recommend this company.
Hello, I purchased a Range Rover Evoque on 9/18/19. this Dealership and my sales rep Bill was wonderful to work with. They kept me informed every step of the way and followed through with no surprises. I live in Minneapolis and needed to fly to O'hare to pick up my new Evoque -- they sent a limo to pick me up and take me to the dealership. Great customer service and a more than fair price. Highly recommend!!!
Howard Breitrose, did sale through email and phone call. Everything was as it was supposed to be and as set. Was fast and to the point. Phillip and Howard did as I asked and we're very patient when I changed appointment. They were very understanding. I've never had any dealer experience this great as I did here. Thank you
My wife and I had twins in February 2019 and have a 3 year old. Our beloved Jeep Cherokee limited became to small so we started to search for a minivan. We narrowed our search to a 2011 or newer VW Routan with very limited exterior color options. We choose the VW do to price and standard features. We were willing to travel for the right deal. I came upon this minivan on Jaguar Land Rover Naperville website. I emailed the dealership and received a call back right away! The receptionist answered a few questions and set me up with one of there ... Read More DealerRater - Jul 30, 2019
Leased a brand new Range Rover Sport and the front passenger seat controls broke within two months. The dealership was non-responsive when I initially reached out for assistance. Not the customer service experience I hoped for. Wish I'd chosen a different Chicagoland Land Rover dealer.
I bought my wife a brand new 2019 Jaguar e-Pace in April 2019 and here we are in June and she still isn't driving it. It really sucks when you spend over $50K to buy your wife her 'dream car' and a month later she says she doesn't want it any more because the experience with the new car has been so bad. Multiple issues and nobody seems to care or respond. I wrote a letter to the general manager and the executive in charge of Sales operations and never even got a response. This is my 5th car from ... Read More DealerRater - Jun 4, 2019
I found this dealership via Auto Trader while I was looking for a Tesla. With their easy to use online purchase option, I filled everything out and began the process. I never went into the dealership, and did everything online. The next morning Phil called me. He wanted to thank me and go over all the details of the purchase. He was very professional, not pushy like normal car sales guys. He answered question after question I had and was very happy to assist me. In the end with some input from my spouse at home, I opted out of ... Read More DealerRater - Jan 9, 2019
Nick was a great salesman. He didn't push us and let me look and drive several cars. Wasn't pushy like some deals were at other places. He was also very patient explaining the Land Rover and Apple car play features.
Land Rover Naperville was a terrific buying experience from top to bottom.
I found their selection to be the best in the Chicagoland area.
The staff is friendly, knowledgeable, and very attentive.
I was greeted by Sales Associate Jad and was later greeted and joined by General Sales Manager John Karoumi, both of whom were consummate professionals. There wasn't a question I had about the new Land Rover Discovery that Jad wasn't prepared to answer...his product knowledge was exceptional.
This was my first experience buying at Land Rover Naperville, but I plan to be a customer for ... Read More DealerRater - Nov 8, 2018
At firtst I was reluctant to visit based upon a previous experience about 14-15 months prior.
I am glad though that I did. The showroom was busy on that Saturday, June 30, 2018.
The first person to meet and greet me was John Karoumi, the General Sales Manager. After spending a isgnificant amount of time with me he called for a sales person to take me for a test ride on the F-Type. The saleman's name is Lev Akdemir. Once again Lev spent plenty of time with me driving the vehicle and explaining the car to me. The treatment by both ... Read More DealerRater - Aug 11, 2018
The general manager, Dan Loose and sales associate, Bryce were exceptionally professional and helpful to make our car purchase very enjoyable. Our relationship with the Patrick dealership started 10 years back. Since then we have purchased two new and two used cars. Out of that two purchases are from the Jaguar Land Rover of Naperville.
We had a great car buying experience at Jaguar of Naperville. Our sales associate, Chris Peterson, is very knowledgeable and experienced of the Jaguar brand. His follow up was very professional. The team, led by John Karoumi, all were extremely helpful during the buying experience. I would recommend visiting Jaguar of Naperville. John, Dan , Chris and the rest of the team will treat you like family!
Philip Merza was very helpful in the car shopping process. He helped us find the perfect fit for our family, The finance manager made the process easy and he was very friendly. Overall, great experience and we love our new car.
Dan Bryce was very helpful in making our decision! We were shown various options and as ons. The business manager was also very informative. Overall, the dealership did great!
We recently bought a Range Rover Evoque from Patrick Land Rover. After shopping around since November, we knew we found the right dealership. Our sales Rep Dan Bryce keep in contact with me and followed up quickly with any questions. With our budget we thought we could not afford the Evoque we wanted. When Dan expressed our concerns, Jeff his sales manager asked us what payment we needed to be at. He somehow got us down to the same lease we where paying for a $8000 cheaper Ford Edge Sport. Jeff and Dan took care of us like we were part ... Read More DealerRater - Jan 31, 2018
I always service my Range Rover at Land Rover Naperville. Their service is so good I drive down from Wisconsin to have my car serviced. Tony always takes really good care of my car. Most recently I decided to trade my car in and buy a new one. Tony got me set up with a sales guy named Iman. I was so pleased with Iman’s knowledge, professionalism, and over all enthusiasm. I couldn’t ask for anything more.
Let me start off by saying that Howard (my salesperson) is such a wonderful man. Very knowledgeable about his products, very helpful when answering any questions. Made the whole luxury vehicle purchase such a positive experience. I met several other staff throughout the process of ordering my custom vehicle & all were delightful. when it came to delivery of my vehicle, everything ran smooth....as it should when you are paying that much for a car! When it came to doing all the final paperwork, I can’t say I was very impressed at all. We had an appointment and ... Read More DealerRater - Jan 5, 2018
Very helpful in helping me find the right car for me. They were not pushy and made me feel comfortable the whole time I was there.
My wife and I recently leased a Ranger Rover from Jaguar Land Rover of Naperville. Not only did we get a great automobile but more importantly we got the best, most attentive and responsive service. Chris Peterson was amazing…in fact the whole team was. Thank you for a smooth and comfortable experience…no pressure. Thank you all…highest marks!!!!!
Purchased a vehicle, the wait was a little longer than anticipated to complete the transaction but all in all, I am happy with the vehicle, customer service and price.
It was great working with Chris while choosing which model fit my preferences while staying within my budget. He was knowledgeable on all the packages and didn't try to oversell anything.
Great service by Chris Peterson. Good price and assistance throughout the process. Will always buy from Chris and Naper Land Rover Jag for all car needs.
We are long time clients of Chris and never have to wonder if we are getting a fair price on our cars. He is knowledgeable and fantastic to work with.
Save your time and don't go there, Steve nice guy, everybody else not professional at all. If you have questions after car purchase they will ignore you and will never return calls.
I had a pleasant experience buying the car . Chris was very helpful and patient during the entire process. I would highly recommend Patrick Land Rover.
Great service. Chris Peterson was very professional and spent a lot of time with us going over the car and assisting us with our purchase.
We had a great experience working with Chris Peterson at Jaguar Land Rover of Naperville. He spent hours with me the day I picked up my new 2017 Range Rover Sport. He thoroughly went over every aspect of the my new vehicle and I really appreciated the extra time and service he gave me. He even called me days later to follow-up and to see if I had any questions. We had a computer issue the 2nd day but he quickly got me the same day and service resolved it and it ended up not being anything. I would highly recommned ... Read More DealerRater - May 1, 2017
We test drive and purchased a New F-Pace Dom Chris Peterson he was honest and gave us the best deal he could, we are overjoyed with our purchase and wouldn't hesitate to buy here again
I purchased my 2nd vehicle from Patrick Jaguar in Naperville which was an Audi SQ5. My 1st experience with the salesperson was not that great but he is no longer there so I thought I would give them a 2nd chance. The people there are very nice but I was not told that when I purchased my 2nd vehicle that there were a 2nd set of tires that came with it. After speaking to the previous owner and Continental Audi, Patrick picked up the additional set of tires on January 30th from the Audi dealership where they were being stored ... Read More DealerRater - Mar 21, 2017
I really appreciated the help in finding my new Range Rover. It was very easy and laid back approach to leasing a car. They were fantastic.
My vehicle was ready before the promised time. The service tech returned my calls promptly and communicated throughout the process. I received a comparable rental vehicle while my car was in the shop. Very pleased with the service.
The service department at Jaguar of Naperville far surpassed my expectations! I would highly recommend them. My service consultant, Tony Portuese, promptly returned my phone calls and also return my vehicle in less than the time recommended. I am a 100% satisfied customer and would not go anywhere else for my service.
I brought two vehicles into the service department for tint work. Tony was awesome in getting me set up and the turn around was very fast. I had my cars back the same day. Great work.
Dan was awesome to deal with he is nice and quick. Didn't force us to buy but explained options and promotions clearly and convinced to buy. Very nice experience, Chris has done an excellent job to demo the features of Range Rover and help to setup my preferred settings. Great work. But first sales person messed up little bit my incontrol app is now working yet will see the dealer again! But Dan and Chris are great.
I worked with the sales people to order the new Evoque convertible. Made an appt to meet to sign paperwork and after driving two hours, the "product specialist" inside the front door informs me the person wasn't there. Then asks me what looking for. I told him and he immediately says they only had two and they sold them. I then said I was planning to order one and he again impatiently says that Land Rover lost the contract for the convertible top. It was clear he wanted to get back to his smart phone. When I ... Read More DealerRater - Nov 23, 2016
Brent Wells went above and beyond for me. I purchased a 2016 Range Rover Sport Diesel, he was professional and made the experience very easy. Brent even delivered the car right to me and took the time to go over all the options.
The smoothest buying experience I've had. In and out in around 1 hour. Exceeded expectations in terms of finance sales and delivery. Dealership was clean and welcoming.
There was absolutely no sales pressure during the purchase of this car. It was simple to compare cars in the lot and the test drives went as long and as far as you needed. Doug Smith was my salesman and was very pleasant. The rest of the staff was accommodating as well.
I just purchased my second Jaguar XF from Patrick Jaguar of Naperville and to say the least, the experience was better than the first (which was tremendous). My Sales Person, Chris Peterson did an exemplary job in showing true Customer Service and Guaranteed Satisfaction. Since I purchased a low mile 2016 Jaguar XF Demo, two service technicians ( Matt and Bart) also got involved in the sale for consultation and once again proved why Patrick is a top quality Service Organization! Thanks Patrick!
Staff at Jaguar Land Rover of Naperville were really helpful in getting my next car (Range Rover Evoque). Whole process went very smooth. I worked with Chris and he did excellent job in understanding my needs and concerns. He explained me almost everything about the vehicle and setting it up for me and the relationship doesn't end with sale. He has been super assisting at every visit I make to the dealership.
Brent was amazing! I have bought 30+ cars and this new Discovery Sport was by far the easiest and most pleasant one of all. Thanks again! We will see you in December for the F-Pace when the X5 lease is up. - Cheers, Mike R
We worked with Brent Wells to locate a 2017 Black F pace. He is working on finding the model equipped the way we would like it. I would like to purchase this car in November for my wife. I was referred to Brent from a neighbor of mine who bought a LR4 Land Rover. So nice to have someone like Brent take the time to help us as we move from a Mercedes family to a Jaguar one.
The staff at Patrick Jaguar Land Rover of Naperville do an excellent job. Chris Peterson is my Sales professional and is always attentive and concerned about my needs and requirements. Chris always goes above and beyond to make sure that when I visit the store everything is completely taken care of.
I am so impressed with my purchase of a CPO Jaguar XJ. The styling is amazing and the saying that " A Jaguar is a copy of nothing" is so true when so many cars on the market today are just copies of other cars. You do not ... Read More DealerRater - Aug 30, 2016
Chris Peterson made a very stressful situation virtually hassle free. The dealership was customer centric and definitely had my best interest at heart. Would recommend them to anyone!
I was looking for a car to garage in San Jose, Ca. I did not confine my search to the local area, instead I used TrueCar and looked throughout the Continental United States. Why not; if I was going to a local dealership they would not limit themselves to only what they had on the lot. Shipping cars can be pretty inexpensive relative to the price of a Range Rover Sport.
I found a few cars that matched my requirements in the US. I submitted my interest to the cars through TrueCar and received a quick response from Land Rover ... Read More DealerRater - Jul 19, 2016
Had a great experience buying my new Jaguar from Chris. He was very up front and open with me through the whole process. This was the best car buying experience I have had. Chris made it quick and painless.
I've just purchased my third Land Rover from Chris Peterson @ Patrick! He makes it simple, no hassle, bottom line. Always the best car for the best price. The fianance manger Ralph is great too. Thanks for another great experience guys! Love the new Rover sport ;). See ya in 2-3 years!!!
My second great experience at Patrick Land Rover in Naperville! I've purchased two SUVs from them because of their great service. Ask for Howard, he's fantastic to work with.
Well the salesman I had was nice enough to be able to sell me a Range Rover in between his phone calls and busy morning. I guess I was bothering his schedule .
For my experience, this place is all show and no action. They want to hurry and get you out of there because they are too busy doing what? I was the only customer in the showroom, I had to walk over to an office to get help.
I regret buying a vehicle from them. I could have gone to Hinsdale or Schaumburg and checked them out , but I ... Read More DealerRater - Mar 2, 2016
I live downtown Chicago and not far from another Land Rover dealership in Chicago I contacted Patrick Jaguar in Naperville last year for a new Jaguar that was priced the best out there. I was immediately treated with amazing customer service from Christopher Peterson .He treated me like a friend and didn't once try to sell me something I wasn't interested in. Christopher Peterson was great with email and phone follow up and always checked on how the vehicle was doing. That being said I contacted Chris again to see if he can find me a pre driven ... Read More DealerRater - Feb 1, 2016
It was time to get my wife into a new vehicle....was determined to get her a Land Rover....Gary Davis has helped our family over the years with our needs....Gary was very helpful and accomadating in our search for an Evoque....he arrived at the Land Rover dealer to help us with delivery of the new vehicle....the sales team and management over at Land Rover were terrific....could tell the culture was similar .....thanks Lou
Chris Peterson is very knowledgeable and helpful which made for a great car buying experience! We would definitely recommend Chris and this dealership to anyone interested!
First off we absolutely love our LR4. This is our second one and they are an unbelievable and capable SUV. Beats anything on the market in my mind. Secondly, The entire team at LandRover in Naperville are great. We have worked with Chris two times buying two different LR4s and he is great. They worked out a fair deal and provided excellent service along the way.
We found the perfect vehicle at Naperville Land Rover Dealer. After filling out online request form, I got phone call from Jack at 9pm in evening and he got a vehicle matching most of our requests. Next day we got the car. Everything works perfect.
My wife and I came in to test drive a new Evoque. As soon as we got out of our car we were warmly greeted by Jack Gifford. He intently listened to what we were looking for price and option wise. He then proceeded to go grab the perfect car for us, after a short test drive we knew this was the car. Jack and the staff were very efficient in appraising our trade and presenting us with numbers. After a very short and painless negotiating session my wife and I were introduced to Ralph Rzucek in F&I. ... Read More DealerRater - Oct 1, 2015
This is the way you want to shop for a vehicle. There was no pressure from the salesman. Great customer service from start to finish.
My wife and I are a two Jaguar family and have owned four Jaguars, three had been purchased at one dealership. I recently decided to purchase a new 2015 Jaguar XF to replace my 2009 XF. Rather than return to the other dealer, I decided to contact Naperville Jaguar and I'm glad I did. Both the salesperson Nancy Castro and the general sales manager Daniel Loose were a pleasure to do business with. There was no sales hype, nor pressure. I received a reasonable trade-in offer, as well as a good price on a new XF.
The team at Jaguar Land Rover of Naperville were knowledgeable, easy to work with, and most importantly made sure I found the right car. My initial conversation online was seamlessly transferred to my in person meeting/test drive with Phillip. This experience will definitely make me a repeat customer. Thanks again for all your help, LV
Leased a new Jaguar F Type S. Nothing negative to say about the experience. I have to say that among all the dealers I spoke to, this is one of the few places where I didn't feel like the dealer was trying to squeeze as much money out of me as possible. I got a fair deal and I felt very comfortable throughout the buying experience. Top notch dealership.
Hats off to James Lee, Steve Miller and more importantly the sales manager Dan for putting together a crack crew that had all the answers and were ready to make a deal come together without fuss or issues on a new F-Type. The car business is really a people business and when you can create a culture that puts the client first and sales and service buy into that philosophy you are on your way to success! That's what these folks deliver!
I was looking for an F Type Jag. Talked to 1/2 dozen dealers--4 in IL and 2 in WI--and Chris Peterson was hands down the most knowledgable and most excited to talk cats, specs, performance, etc. He's a "car guy" and it shows. Chris and the others there bent over backwards for me, even getting the exact car I wanted from WI and were very fair and straight re price and trade. Ralph in finance was top notch too and didn't beat me into submission with add ons I didn't need. Did buy tire and rim package ... Read More DealerRater - Jun 12, 2015
Nothing negative to say good price on a car I wanted and good people to deal with
Our experience was one of complete frustration. After almost one month of numerous attempts to fix several issues with our new 2015 Range Rover Sport, we ultimately took our vehicle to another Land Rover dealer to rectify the problems that Patrick could not. We felt we were treated with dishonesty and disrespect from ownership on down. The other Land Rover dealership rectified our issues, in entirety, within 48 hours. Needless to say, from our experience, we will never do business with the Patrick Group and would certainly never recommend them to anyone.
Jaguar Land Rover of Naperville was truly a pleasant experience. Howard was patient, knowledgeable and was a pleasure to work with. The service is incredible and the people are friendly and helpful. I would definitely recommend Jaguar Land Rover of Naperville for your next vehicle purchase.
Howard was great! His responsiveness was off the charts. He went above and beyond to make our buying experience enjoyable (especially with two young children in the dealership). We went to numerous dealerships and Howard was the deciding factor.
Chris is the BEST !!! I live in Wyoming which is over 1100 miles away and when I contacted this dealership over the internet the response was fast, accurate, and to the point! I did all dealing over the phone & through the internet not once was I misled ! Chris presented his prices, his financing options and his knowledge in a very professional manner and for those reasons I flew out to the dealership and drove my new Jaguar home !! I would recommend this Dealership to anyone! Thanks Again Chris ! Jim E in Wyoming
I can recommend you talk to Chris Peterson, if you have any interest in Jaguars. On my first of three visits, I really just wanted to look at them and see about prices. I probably appeared like a window shopper, never to return. Chris was totally committed to showing me around and answering all my questions. Because of that welcoming first visit, I returned a week later with more questions. Never did I feel I was wasting Chris' time. Again, he had no idea that I would make a third visit and purchase a Jaguar. Besides friendliness and knowledge about ... Read More DealerRater - Apr 14, 2015